Department of Defense Enterprise Email support page. Change for Army personnel accessing Enterprise Email. How to use your CAC with Windows 10. How to use your CAC with Mac OS. Commercial Virtual Remote which utilizes Microsoft Teams, now has a self help page. Go to the Cross-Certificate Chaining Issue page to download two zip files (i.e.CertificatesPKCS7v4.1u4DoD.zip and unclass-irca1dodrootca2.zip, then use the File Import Certificate option to add the certificates to the 'login' keychain. All DoD Intermediate Certificates are available for download (one-by-one) from the DoD PKI Management. This can make it appear that your certificates are issued by roots other than the DoD Root CA 2 and can prevent access to DoD websites. Configure Chrome and Safari, if necessary Safari and Google Chrome rely on Keychain Access properly recognizing your CAC certificates. Step 11: Select the desired certificate, which will show DOD CA-XX or DOD EMAIL CA-XX in the upper window. Right Click (Control Click) and select 'New Identity Preference' Step 12: Enter the following URL for for the appropriate website you wish to access, select the appropriate certificate and click “Add”. Double click each of the DoD Root CA certificates, select the triangle next to Trust, in the When using this certificate: select Always Trust, repeat until all 4 do not have the red circle with a white X. You may be prompted to enter computer password when you close the window.

Individuals who have a valid authorized need to access DoD Public Key Infrastructure (PKI)- protected information but do not have access to a government site or government-furnished equipment will need to configure their systems to access PKI-protected content.

Accessing DoD PKI-protected information is most commonly achieved using the PKI certificates stored on your Common Access Card (CAC). The certificates on your CAC can allow you to perform routine activities such as accessing OWA, signing documents, and viewing other PKI-protected information online. For more information about your CAC and the information stored on it, visit http://www.cac.mil.

Before you begin, make sure you know your organization’s policies regarding remote use.

Windows

To get started you will need:

• CAC
• Card reader
• Middleware (if necessary, depending on your operating system version)

You can get started using your CAC by following these basic steps:

1. Get a card reader.
   At this time, the best advice for obtaining a card reader is to work with your home component to get one. In addition, please review the DoD CAC Reader Specifications for more information regarding the requirements for a card reader.
2. Install middleware, if necessary.
   You may need additional middleware, depending on the operating system you use. Please contact your CC/S/A for more information on the middlew​are requirements for your organization. You can find their contact information on our Contact Us tab.
3. Install DoD root certificates with InstallRoot (32-bit, 64-bit or Non Administrator).
   In order for your machine to recognize your CAC certificates and DoD websites as trusted, run the InstallRoot utility (32-bit, 64-bit or Non Administrator) to install the DoD CA certificates on Microsoft operating systems. If you’re running an alternate operating system such as Mac OS or Linux, you can import certificates from the PKCS 7 bundle. The InstallRoot User Guide is available here.
4. Make certificates available to your operating system and/or browser, if necessary.
   Pick your browser for specific instructions.

Mac

To get started you will need:

• CAC (see note below)
• Card reader

You can get started using your CAC on your Mac OS X system by following these basic steps:

1. Get a card reader
   Typically Macs do not come with card readers and therefore an external card reader is necessary. At this time, the best advice for obtaining a card reader is through working with your home component. In addition, please review the DoD CAC Reader Specifications for more information regarding card reader requirements.
2. Download and install the OS X Smartcard Services package
   The OS X Smartcard Services Package allows a Mac to read and communicate with a smart card. In order for your machine to recognize your CAC certificates and DoD websites as trusted, the installer will load the DoD CA certificates on OS X. Please refer to this page for specific installation instructions.
3. Address the cross-certificate chaining Issue
   These instructions walk through adjusting the trust settings on the Interoperability Root CA (IRCA) > DoD Root CA 2 and the US DoD CCEB IRCA 1 > DoD Root CA 2 certificates to prevent cross-certificate chaining issues. This can make it appear that your certificates are issued by roots other than the DoD Root CA 2 and can prevent access to DoD websites.
4. Configure Chrome and Safari, if necessary
   Safari and Google Chrome rely on Keychain Access properly recognizing your CAC certificates.
   1. In Finder, navigate to Go > Utilities and launch KeychainAccess.app
   2. Verify that your CAC certificates are recognized and displayed in Keychain Access

Note: CACs are currently made of different kinds of card stock. To determine what card stock you have, look at the back of your CAC above the magnetic strip. Most CACs are supported by the Smartcard Services package, however Oberthur ID One 128 v5.5 CACs are not. Third party middleware is available that will support these CACS; two such options are Thursby Software’s PKard and Centrify’s Express for Smart Card.

Linux

To get started you will need:

• CAC
• Card reader
• Middleware

You can get started using your CAC with Firefox on Linux machines by following these basic steps:

1. Get a card reader.
   At this time, the best advice for obtaining a card reader is to work with your home component to get one. In addition, please review the DoD CAC Reader Specifications for more information regarding the requirements for a card reader.
2. Obtain middleware.
   You will need middleware for Linux to communicate with the CAC. The CoolKey PKCS#11 module provides access to the CAC and can be installed using Linux package management commands.
   • For Debian-based distributions, use the command apt-get install coolkey
   • For Fedora-based distributions, use the command yum install coolkey. The CoolKey PKCS #11 module version 1.1.0 release 15 ships with RHEL 5.7 and above and is located at /usr/lib/pkcs11/libcoolkeypk11.so.

   If you prefer to build CoolKey from source, instructions are included in the Configuring Firefox for the CAC guide.

3. Configure Firefox to trust the DoD PKI and use the CAC.
   To configure Firefox to communicate with the CAC, follow these steps to install the DoD root and intermediate CA certificates into the Firefox NSS trust store, load the CoolKey library, and ensure the Online Certificate Status Protocol (OCSP) is being used to perform revocation checking.

Your internet browser is now configured to access DoD websites using the certificates on your CAC. Now that your machine is properly configured, please login and visit our End Users page for more information on using the PKI certificates on your CAC.

NOTE:

Between mid October 2019 and mid February 2020 everyone in the Army was migrated to use their PIV Authentication certificate for Email access. You no longer use the Email certificate for Enterprise Email or any CAC enabled websites

Mac users who choose to upgrade (or already have upgraded) to Mac OS Catalina (10.15.x) will need to uninstall all 3rd Party CAC enablers per https://militarycac.com/macuninstall.htm AND reenable the built in smart card ability (very bottom of macuninstall link above)

If you purchased your Mac with OS Catalina (10.15.x) already installed, you can skip the uninstall part above and follow the instructions below.

6 'high level' steps needed, follow down the page to make this a painless systematic process

Step 1: Is your CAC reader Mac friendly?

Visit the USB Readers page to verify the CAC reader you have is Mac friendly.

Visit the USB-C Readers page to verify the CAC reader you have is Mac friendly.

'Some, not all' CAC readers may need to have a driver installed to make it work.

NOTE: Readers such as: SCR-331 & SCR-3500A may need a firmware update (NO OTHER Readers need firmware updates).

Information about these specific readers are in Step 2

Step 2: Can your Mac 'see' the reader?

Plug the CAC reader into an open USB port before proceeding, give it a few moments to install

Step 2a: Click the Apple Icon in the upper left corner of the desktop, select 'About This Mac'

Step 2b: Click 'System Report...' (button)

Step 2c: Verify the CAC reader shows in Hardware, USB, under USB Device Tree. Different readers will show differently, most readers have no problem in this step. See Step 2c1 for specific reader issues.

Step 2c1: Verify firmware version on your SCR-331 or GSR-202, 202V, 203 CAC, or SCR-3500a reader. If you have a reader other than these 5, Proceed directly to step 3

Step 2c1a-SCR-331 reader

If your reader does not look like this, go to the next step.

In the 'Hardware' drop down, click 'USB.' On the right side of the screen under 'USB Device Tree' the window will display all hardware plugged into the USB ports on your Mac. Look for “SCRx31 USB Smart Card Reader.” If the Smart Card reader is present, look at 'Version' in the lower right corner of this box: If you have a number below 5.25, you need to update your firmware to 5.25. If you are already at 5.25, your reader is installed on your system, and no further hardware changes are required. You can now Quit System Profiler and continue to Step 3.

Step 2c1b-SCR-3500A reader

If you have the SCR3500A P/N:905430-1 CAC reader,you may need to install this driver, as the one that installs automatically will not work on most Macs. Hold the control key [on your keyboard] when clicking the .pkg file [with your mouse], select [the word] Open

Step 3: Verify which version of MacOS do you have?

(You need to know this information for step 6)

Step 3a: Click the Apple Icon in the upper left corner of your desktop and select 'About This Mac'

Step 3b: Look below Mac OS X for: Example: Version 10.X.X.

Step 4: Figure out which CAC (ID Card) you have

(You need to know this information for step 6)

Look at the top back of your ID card for these card types. If you have any version other than the six shown below, you need to visit an ID card office and have it replaced. All CACs [other than these six] were supposed to be replaced prior to 1 October 2012.

Find out how to flip card over video

Step 5: Install the DoD certificates (for Safari and Chrome Users)

Go to Keychain Access

Click: Go (top of screen), Utilities, double click Keychain Access.app

(You can also type: keychain access using Spotlight (this is my preferred method))

Select login (under Keychains),and All Items (under Category).

Download the 5 files via links below (you may need to <ctrl> click, select Download Linked File As... on each link) Save to your downloads folder

Please know... IF You have any DoD certificates already located in your keychain access, you will need to delete them prior to running the AllCerts.p7b file below.

https://militarycac.com/maccerts/AllCerts.p7b,

https://militarycac.com/maccerts/RootCert2.cer,

https://militarycac.com/maccerts/RootCert3.cer,

https://militarycac.com/maccerts/RootCert4.cer, and

Double click each of the files to install certificates into the login section of keychain

Select the Kind column, verify the arrow is pointing up, scroll down to certificate, look for all of the following certificates:

DOD EMAIL CA-33 through DOD EMAIL CA-34,

DOD EMAIL CA-39 through DOD EMAIL CA-44,

DOD EMAIL CA-49 through DOD EMAIL CA-52,

DOD EMAIL CA-59,

DOD ID CA-33 through DOD ID CA-34,

DOD ID CA-39 through DOD ID CA-44,

DOD ID CA-49 through DOD ID CA-52,

DOD ID CA-59

DOD ID SW CA-35 through DOD ID SW CA-38,

DOD ID SW CA-45 through DOD ID SW CA-48,

Install Dod Certificates

DoD Root CA 2 through DoD Root CA 5,

DOD SW CA-53 through DOD SW CA-58, and

DOD SW CA-60 through DOD SW CA-61

NOTE: If you are missing any of the above certificates, you have 2 choices,

1. Delete all of them, and re-run the 5 files above, or

2. Download the allcerts.zip file and install each of the certificates you are missing individually.

Errors:

Error 100001 Solution

Error 100013 Solution

You may notice some of the certificates will have a red circle with a white X . This means your computer does not trust those certificates

You need to manually trust the DoD Root CA 2, 3, 4, & 5 certificates

Double click each of the DoD Root CA certificates, select the triangle next to Trust, in the When using this certificate: select Always Trust, repeat until all 4 do not have the red circle with a white X.

You may be prompted to enter computer password when you close the window

Once you select Always Trust, your icon will have a light blue circle with a white + on it.

The 'bad certs' that have caused problems for Windows users may show up in the keychain access section on some Macs. These need to be deleted / moved to trash.

The DoD Root CA 2 & 3 you are removing has a light blue frame, leave the yellow frame version. The icons may or may not have a red circle with the white x

If you have tried accessing CAC enabled sites prior to following these instructions, please go through this page before proceeding

Military Cac Certificates

Clearing the keychain (opens a new page)

Please come back to this page to continue installation instructions.

Step 5a: DoD certificate installation instructions for Firefox users

NOTE: Firefox will not work on Catalina (10.15.x), or last 4 versions of Mac OS if using the native Apple smartcard ability

Download AllCerts.zip, [remember where you save it].

double click the allcerts.zip file (it'll automatically extract into a new folder)

Option 1 to install the certificates (semi automated):

From inside the AllCerts extracted folder, select all of the certificates

<control> click (or Right click) the selected certificates, select Open With, Other...

In the Enable (selection box), change to All Applications

Select Firefox, then Open

You will see several dozen browser tabs open up, let it open as many as it wants..

You will eventually start seeing either of the 2 messages shown next

If the certificate is not already in Firefox, a window will pop up stating 'You have been asked to trust a new Certificate Authority (CA).'

Check all three boxes to allow the certificate to: identify websites, identify email users, and identify software developers

or

'Alert This certificate is already installed as a certificate authority.' Click OK

Once you've added all of the certificates...
• Click Firefox (word) (upper left of your screen)
• Preferences
• Advanced (tab)
• Press Network under the Advanced Tab
• In the Cached Web Content section, click Clear Now (button).
• Quit Firefox and restart it

Option 2 to install the certificates (very tedious manual):

Click Firefox (word) (upper left of your screen)

Preferences

Advanced (tab on left side of screen)

Certificates (tab)

View Certificates (button)

Authorities (tab)

Army Certs Mac

Import (button)

Browse to the DoD certificates (AllCerts) extracted folder you downloaded and extracted above.

Note: You have to do this step for every single certificate

Note2: If the certificate is already in Firefox, a window will pop up stating: 'Alert This certificate is already installed as a certificate authority (CA).' Click OK

Note3: If the certificate is not already in Firefox, a window will pop up stating 'You have been asked to trust a new Certificate Authority (CA).'

Check all three boxes to allow the certificate to: identify websites, identify email users, and identify software developers

Once you've added all of the certificates...
• Click Firefox (word) (upper left of your screen)
• Preferences
• Advanced (tab)
• Press Network under the Advanced Tab
• In the Cached Web Content section, click Clear Now (button).
• Quit Firefox and restart it

Step 6: Decide which CAC enabler you can / want to use

Only for Mac El Capitan (10.11.x or older)

After installing the CAC enabler, restart the computer and go to a CAC enabled website

NOTE: Mac OS Sierra (10.12.x), High Sierra (10.13.x), Mojave (10.14.x) or Catalina (10.15.x) computers no longer need a CAC Enabler.

Try to access the CAC enabled site you need to access now

Mac support provided by: Michael Danberry